AI Voice Agents That Handle Calls, Qualify Enquiries, and Get Work Booked
Cloudcentrix designs and deploys production-ready AI voice agents that answer calls 24/7, speak naturally with customers, and take real actions — from booking jobs to routing urgent enquiries — so businesses never miss an opportunity.
Who We Are
Cloudcentrix is a specialist AI voice agent consultancy.
We build voice agents that act as a reliable first point of contact for businesses — answering inbound calls, handling common questions, qualifying enquiries, booking appointments, and escalating to humans when required.
Our agents integrate directly with calendars, CRMs, and operational systems, ensuring every call leads to a real outcome, not just a conversation.
From small businesses and trades to larger organisations handling structured call flows, we focus on one thing: making voice AI dependable in real business environments.
Experience & Credentials
AI, voice, and business systems delivered
Officially certified in designing and deploying AI voice agents on the Retell platform
Years designing and scaling business technology
As a Retell Certified partner, Cloudcentrix builds voice agents using industry-leading voice infrastructure — ensuring natural speech, low latency, accurate call handling, and production-grade reliability.
Our Approach
How We Build Reliable AI Voice Agents
Voice-First Discovery
We start by understanding how calls actually happen in your business — missed calls, after-hours enquiries, booking requests, urgent issues, and edge cases. Every agent is designed around real conversations, not idealised scripts.
Certified Voice Architecture
As Retell Certified specialists, we understand how to structure prompts, flows, interruptions, and handoffs correctly within the Retell platform. This ensures agents behave predictably, respond accurately, and perform consistently under real call conditions.
Rapid Voice Prototyping
You hear the agent early. We deploy a working voice prototype quickly, test it with real calls, and refine tone, logic, and responses before it goes live.
Real-World Integrations
Our voice agents connect directly to calendars, CRMs, job management tools, and messaging systems — so calls result in confirmed bookings, follow-ups, or escalations automatically.
Ongoing Optimisation
Once live, we monitor performance, review call behaviour, and refine flows based on real usage. As your business evolves, your voice agent evolves with it.
Why Choose Cloudcentrix
Built for Real Conversations
We design voice agents to handle interruptions, uncertainty, and natural speech — not scripted demo scenarios.
Certified Platform Expertise
Being Retell Certified means we understand the platform at a deep level — from call handling and latency to escalation logic and failover — reducing risk and improving reliability.
Designed for Trust and Control
Every agent includes clear human handoff rules, escalation paths, call logging, and full visibility. You always remain in control of how calls are handled.
Practical, Not Experimental
We prioritise stability and predictability over novelty. Our goal is to deploy voice agents your business can trust with customers from day one.
Our Story
Founded by an Engineer Focused on Business Outcomes
Martin Gessner
Founder & Voice AI Specialist
Cloudcentrix was founded by Martin Gessner, an experienced IT professional with over 20 years of global experience designing systems that improve efficiency and customer experience.
After years of building customer-facing platforms and automation solutions, Martin saw a consistent issue across industries: missed calls meant missed revenue. Phones rang when teams were busy, on site, or after hours — and opportunities were lost.
With the emergence of reliable AI voice platforms such as Retell, Cloudcentrix was created to help businesses answer every call intelligently, qualify enquiries accurately, and take action automatically — without replacing the human team.
As a Retell Certified specialist and one of a small group of certified Bubble professionals worldwide, Martin combines deep technical expertise with a practical understanding of how businesses operate, delivering voice solutions that are scalable, reliable, and grounded in real-world use.
Today, Cloudcentrix partners with businesses of all sizes to design and deploy AI voice agents that reduce missed calls, improve response times, and create smoother customer experiences.
Trust & Reliability
Built for Reliability, Not Risk
Human handoff at any point
Seamlessly transfer to your team when needed
Clear escalation rules
Urgent calls routed appropriately
Business-owned phone numbers
Keep your existing numbers and identity
Full call logs and transcripts
Complete visibility into every interaction
Failover options
Backup systems when required
24/7 Availability
Never miss a call, day or night
Your AI voice agent is an extension of your business — not a black box.